Terms & Conditions

These terms apply to all design and printing services provided by Sonaa Digital Prints. By placing an order, the customer agrees to these terms.

1. Design Approval

• Printing starts only after customer approval (“OK to Print”).
• After approval, changes may not be possible or may require additional charges.
• Customers must verify spelling, names, dates, sizes, and content before approval.

2. Payment

• Advance payment may be required for bulk or special orders.
• Final payment is due before delivery or at the time of pickup.
• Printed items are non-refundable and non-returnable once printing is completed.

3. Color & Print Variation

• Minor color differences can occur due to screen vs print variation and material differences.
• Such variations are normal in printing and are not treated as defects.

4. Delivery & Turnaround

• Delivery time depends on quantity, design complexity, and workload.
• Urgent orders are subject to availability.
• Unavoidable delays (power, machine maintenance, etc.) will be communicated.

5. Customer Content Responsibility

• Customer content must not violate copyright or applicable laws.
• We reserve the right to reject restricted/illegal/offensive content.